EnglishEzi ā€“ Terms and Policies

Effective Date: [01.11.2024]

Last Updated: [24.02.2025]

Welcome to EnglishEzi. By accessing, subscribing to, or using any of our services, you agree to comply with and be legally bound by the following Terms and Policies.

These policies are designed to protect our company, employees, and students while maintaining a safe, professional, and effective learning environment. Violating these terms may result in immediate suspension or termination of access to our services, without refund or compensation.

first - 1 Refund Policy

At EnglishEzi, we offer high-quality educational content that is instantly accessible upon purchase, making our courses non-refundable under standard conditions.

1.1 General Refund Policy ā€“ All Payments Are Final

  • Due to the nature of our digital courses, live sessions, and learning materials, all payments made to EnglishEzi are final and non-refundable.
  • By completing a purchase on our platform, you acknowledge that you waive any right to dispute, chargeback, or claim a refund unless you meet one of the exceptional cases outlined below.
  • Refunds are not granted for dissatisfaction, change of mind, failure to access the course due to personal technical issues, or any other reason that does not fall within our limited exceptions.

1.2 Refund Exceptions
Although our policy states that all sales are final, we may, under strict and limited conditions, consider a refund request if one of the following applies:

  1. Unauthorized Minor Purchase:

    • If a minor (under 18 years old) has purchased our course using their parentā€™s or guardianā€™s payment method without authorization, we will review refund requests on a case-by-case basis.
    • To qualify, the legal guardian must provide proof of the unauthorized purchase and legal guardianship.

  2. Course Not Suitable for the Student:

    • If you subscribe and later determine that the course is not for you, a refund request will only be considered if:
      • A. You have not watched more than two (2) videos on our platform.
      • B. Your refund request is submitted within the first seven (7) days of your subscription.
      • C. You have been subjected to mistreatment, harassment, or offensive behavior from any officialEnglishEzi employee, through our verified email accounts, website chat, or company-owned social media.

1.3 Non-Refundable Situations
Refunds will not be granted in the following cases:

  • You have accessed more than 20% of the course content.
  • Your refund request is submitted after seven (7) days from the start of your subscription.
  • You claim dissatisfaction but have extensively used the learning materials.
  • You have violated our Safety Policy or Code of Conduct.
  • The refund request is based on personal financial issues or an inability to attend live sessions.
  • Your payment was made through a third party (e.g., employer, family member, or organization), and the third party declines the refund request.
  • You have engaged in any fraudulent activity, including attempts to bypass our refund policy by filing false claims or attempting chargebacks.

1.4 Final Decision on Refunds

  • All refund decisions are made at the sole discretion of EnglishEzi.
  • Repeated refund requests or attempts to abuse our policies may result in permanent banning from our platform.

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100% Money-Back Guarantee (Promotion)

As part of our limited-time promotion, EnglishEzi is offering a 100% money-back guarantee if your English does not improve within one year. However, to be eligible for this refund, the followingĀ conditions must be met

A. Eligibility Criteria for the Money-Back Guarantee

To qualify for a full refund, the student must:

  • Complete at least 80% of all lessons, including recorded courses and live sessions.
  • Attend and actively participate in live sessions at least once a week (minimum 40 live sessions within a year).
  • Log in to the platform at least once per week and engage in studying and coursework.
  • Show measurable lack of improvement through a standardized English assessment conducted by EnglishEzi before the start and at the end of the year.

B. Non-Eligibility & Fraud Protection

The money-back guarantee will be voided if:

  • The student fails to meet any of the minimum engagement requirements stated above.
  • The student misses more than 4 consecutive weeksĀ 
  • The student intentionally fails the final assessment or demonstrates a lack of genuine effort to improve.
  • The student engages in misconduct, abusive behavior, or policy violations during the subscription period.
  • Any false claims or fraudulent refund requests are made. If fraud is suspected, EnglishEzi reserves the right to take anyĀ action.

C. Final Decision & Review Process

  • Refund requests must be submitted within 7 days after completing the one-year period.
  • Requests will be reviewed by the EnglishEzi evaluation team, and decisions are final and non-negotiable.
  • EnglishEzi reserves the full right to approve or deny any refund request based on the provided records and engagement proof.

By subscribing to EnglishEzi during this promotion, you acknowledge and agree to these conditions.

Ā This offer is designed for students who are truly committed to improving their English, not those seeking a risk-free trial.

Second - 2 Safety and Conduct Policy

At EnglishEzi, we are committed to providing a safe and professional learning environment for all students, teachers, and employees. We have a strict zero-tolerance policy for any form of harassment, abuse, or misconduct.

2.1 Prohibited Conduct

The following actions, whether occurring on our platform, social media, emails, or any associated communication channels, are strictly prohibited and may lead to account termination, legal consequences, and permanent banning:

  • Threats, Harassment, or Abuse

    • Any form of threats, insults, slurs, or bullying directed at EnglishEzi employees, tutors, students, or affiliates.
    • Sending offensive, racist, sexist, or discriminatory content in live sessions, emails, chat rooms, or social media.
    • Attempting to intimidate, blackmail, or harass any EnglishEzi member.

  • Hate Speech or Disruptive Behavior

    • Sharing hate speech, politically sensitive content, religious defamation, or other divisive materialthrough our platform or affiliated groups.
    • Intentionally disrupting live sessions, spamming chat rooms, or making inappropriate jokes or comments that violate our community guidelines.

  • Unauthorized Sharing or Piracy

    • Recording, reproducing, distributing, or reselling any of our content without written permission from EnglishEzi.
    • Sharing login credentials or allowing unauthorized individuals to use your account.

  • Fraudulent Behavior

    • Filing false complaints, fraudulent refund requests, or attempting chargebacks against our company.
    • Spreading false information about EnglishEzi or its employees with the intent to harm our reputation.

2.2 Consequences of Violating This Policy
Violating any of the rules outlined in this policy will result in immediate action, which may include:

  • Revocation of access to all EnglishEzi courses and materials without refund.
  • Permanent banning from all EnglishEzi services and platforms.
  • Legal action if the offense includes defamation, threats, fraud, or harm to our employees or company reputation.

Third - 3 Legal Acknowledgment and Online Conduct

By purchasing, subscribing, or using our services, you legally acknowledge and accept these Terms and Policies.

3.1 Online Speech and Legal Consequences

  • Any offensive, false, defamatory, or harmful statements made against EnglishEzi, its employees, or its students on social media, forums, or public platforms will be considered a legal offense.
  • If proven, EnglishEzi reserves the right to take legal action against individuals who engage in such behavior.
  • This includes, but is not limited to, false allegations, slander, intentional reputation damage, or harassmentthrough digital platforms.

3.2 Digital Data and Privacy Protection

  • EnglishEzi collects only necessary user data required for account management and course access.
  • Your personal data will never be shared or sold to third parties.
  • We implement strict security measures to protect your information, but we are not liable for data breaches caused by external cyberattacks.

fourth - 4 Changes to These Policies

EnglishEzi reserves the right to update, modify, or change these Terms and Policies at any time, without prior notice.

  • It is your responsibility to review this page regularly for updates.
  • Continued use of our services after policy updates constitutes agreement with the revised terms.

fifth - 5 Contact Information

If you have any questions regarding these policies, please contact us at:

šŸ“§ Support Email:Ā [email protected]
šŸŒ Website: www.englishezi.com

By purchasing, subscribing, or using EnglishEzi services, you acknowledge that you have read, understood, and agreed to all Terms and Policies outlined in this document.

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